Finalize dispute
Closes a dispute with a final outcome, accepted amount, and resolution explanation.
Business object
Finalize dispute
Business lifecycle
Updated state
Vue d’ensemble
Closes a dispute with a final outcome, accepted amount, and resolution explanation.
Exemple
Resolve a dispute partially by accepting part of the disputed amount and documenting the agreement reached.
Parameters 4
dispute
Open dispute to update, resolve, or cancel.
resolution_status
Final business resolution to apply to the case or return.
amount_accepted
Part of the disputed amount accepted in the final resolution, in minor currency units.
resolution_detail
Human-readable explanation of the final resolution.
Outputs 1
dispute
Canonical dispute after update or resolution.
Behavior
The final resolution and its detail are persisted on the dispute so its history clearly explains the outcome.
Key point The node applies a canonical business operation: it does not bypass the object's lifecycle and fails when the requested transition is incompatible with the current state.
Limits and responsibilities
- The node does not automatically create a credit note, refund, or other financial effect resulting from the resolution.
- The accepted amount must reflect the decision actually made.